Patient Resources

To make an online payment, please visit our Affinipay website to input your payment information.

Once you successfully complete your transaction, you will be able to ‘Close Window’ on the confirmation page to return to our website.

At Peachtree Orthopaedic Surgery Center we strive to provide the highest quality of care in the most cost-effective manner.

Billing at POSC is separate from Peachtree Orthopedics. We charge for use of the Center which includes the costs of the operating room, the recovery room, surgery supplies, medications, and implants (if used).

Services that are billed separately from the Surgery Center (if applicable) are as follows (refer to Professional Affiliations for each individual surgery center):
• Peachtree Orthopedic Clinic Surgeon
• Anesthesiologist
• Radiologist
• Pathologist
We will file any insurance claim if proper information is given. However, due to the numerous types of insurance companies and all of their different policies, we ask that each patient be responsible for following through with the specific requirements that your insurance company may have in order to obtain the full payment form your policy, such as referral form from your primary care physician or a second opinion.

In most cases, we should be able to estimate the cost of your surgery beforehand, and our staff will help you finalize your financial arrangements prior to your surgery.

Certain surgical procedures may not be covered by insurance. In these instances, payment is expected to be paid in full on or before the day of surgery by cash, check, or all major credit cards.

If you have any billing questions or problems, please contact a surgery center representative at 404-425-1417, or email us at surgerycenterbilling@pocatlanta.com.

Financial Assistance Program

If you are uninsured or underinsured, Peachtree Orthopaedic Center at Piedmont may be able to help you through our Financial Assistance Program. To discuss program details or alternate payment options, please contact patient financial services 404-425-1417.

Download a Financial Assistance Application and email a completed version to rdcurrie@pocatlanta.com.

(English) Financial Assistance Application

(Spanish) Financial Assistance Application

Help us prepare for your surgery and save yourself time during admission to the center by providing your medical history using SIS Exchange. SIS Exchange is our patient portal that allows you to enter your medical information when and where it’s convenient for you.

• When your procedure is scheduled, you will receive an email and/or text message with the portal link.
• To ensure you receive the best care possible, click on the provided link that provides an easy, online questionnaire for you to complete.
• This portal is designed to make your surgical experience more efficient. We encourage you to complete this assessment as soon as you receive your notification.
• Please note that all information you enter will be handled securely.
• Also, please read over our pre-operative instructions.

PERIMETER: 404-350-2450
PIEDMONT: 404-351-6393
NORTH: 404-425-1500

Be sure to have the following information available before you get started.

Your preoperative communication with the Peachtree Orthopaedic Surgery Center is a very important part of your surgical experience and our first step toward assuring your comfort and safety. This appointment will be scheduled at your convenience, but we ask that your appointment is complete at least three business days prior to your surgery. Your physician’s office may instruct you to telephone the surgery center to schedule your appointment: PERIMETER: 404-350-2450 | PIEDMONT: 404-351-6393 | NORTH: 404-425-1500

At the time of your appointment, a nurse will review your medical history, your pre- and post-operative care, and transportation needs. Your surgery and arrival times will be confirmed. The appointment will take approximately 15 to 30 minutes.

If it is necessary to send you for lab work, additional time will be required. If you have had any lab tests performed within the past 30 days, or an EKG performed within the past year, please be able to provide us with the office name and phone number where the results may be obtained so that we might avoid duplicating these tests unnecessarily.

Preparing for Surgery

Your surgeon will be performing the procedure at Peachtree Orthopaedic Surgery Center assisted by our registered nurses and skilled technicians. If your surgery requires anesthesia, we will provide the anesthesiologist to complete your medical team. To ensure a safe procedure, please follow these guidelines:

• Do not eat or drink anything (including water, candy and gum) after midnight of the day preceding your surgery. Undigested food in the stomach can cause complications, and your surgery is likely to be postponed if you do not following this instruction.
• Notify Peachtree Orthopaedic Surgery Center if you have any health change such as a cold or elevated temperature.
• Bathe or shower in the morning of your surgery to minimize the risk of infection.
• You may brush your teeth and use mouthwash the morning of your surgery but do not swallow any water.
• Wear casual, loose fitting clothing so you will be comfortable when you leave our facility.
• Please leave jewelry and other valuable items at home for safe keeping.
• You may be asked to remove contact lenses, dentures, and other prostheses when you dress for surgery.
• Parents of minors should plan to remain at our facility for the duration of the child’s stay.
• Bring your insurance card and any medication you are taking to Peachtree Orthopaedic Surgery Center the day of your surgery.

On the day of your surgery at Peachtree Orthopaedic Surgery Center, it is very important that you arrive at your scheduled time. Late arrival may cause a delay or cancellation of your surgery. Please be aware that we sometimes experience unavoidable delays and will keep you informed of any changes in your scheduled surgery time.

Typically, only patients are allowed in the pre-op area and recovery room; therefore we ask that only one family member or friend accompany you.

Please have your personal representative inform our receptionist if he or she leaves the waiting area for any reason. Your surgeon will contact them after surgery is complete to report on your condition and a nurse will give them postoperative instructions.

Our goal is to provide premium care in an environment most relaxing for the patient, and no one is better qualified to measure our success than a former patient. You will be given a satisfaction survey before you leave our facility to evaluate your stay with us. We appreciate your comments!

Again, thank you for choosing Peachtree Orthopaedic Center for your surgical needs. If our staff can be of further assistance in preparing you for surgery, please do not hesitate to contact us.

Going Home

The best part of any surgical experience is going home to familiar surroundings. Your surgeon will provide post-operative instructions regarding diet, rest, and medications. Peachtree Orthopaedic Surgery Center will provide you with a written summary of these instructions.

Your discharge time will depend on how your recovery progresses. It is normal to feel a little dizzy and sleepy after undergoing anesthesia. The nursing staff and anesthesiologist will determine when it is time for you to be discharged. Again, for your safety, you must have a responsible adult drive you home following outpatient procedures. We cannot allow you to take public transportation without being accompanied by a responsible adult. You must have a responsible adult stay with you for 24 hours after your surgery.

Post-Operative Instructions

Post-Operative Transportation

A responsible adult must be with you at the center the day of your surgery:

• This person must speak ENGLISH and be able to comprehend written ENGLISH as this individual(s) will receive your post-operative instructions from the physician and nurse.
• If you require an interpreter for your family member/personal representative, this needs to be arranged prior to the surgery date.
• Please contact the Surgery Center scheduler to coordinate:  PERIMETER: 404-350-2450  |  PIEDMONT: 404-351-3693 Ext. 1142

You must have someone drive you home after surgery:

You cannot drive yourself home after surgery.
• You cannot take a taxi or bus home.
• This person must be at POSC prior to your surgery.
• They must remain with you until you have been cleared for surgery and your ride must remain at the Surgery Center/hospital campus until you are discharged. This will assure that you have a ride home if your surgery is cancelled for any reason.
** On the day of your surgery, you will be asked to provide the surgery center personnel with the name of the individual(s) that will be providing the above care. If you fail to provide this information, your surgery will be cancelled.

Our concern does not end when you leave Peachtree Orthopaedic Surgery Center. We will call you the following business day to make sure you are having a smooth recovery, and we will answer any questions you may have about your visit.

We recommend that you promptly contact your surgeon if you have any concerns regarding your surgery or procedure at: 404-355-0743

If you have a NON-MEDICAL question for the surgery center staff, please call Peachtree Orthopaedic Surgery Center:
PERIMETER: 404-350-2450
PIEDMONT: 404-351-6393

Resuscitative Measures Policy

Please read carefully. Your signed consent will be required prior to surgery.
Download Print Version

All patients have the right to participate in their own health care decisions and to make advance directives or to execute powers of attorney that authorize others to make decisions on their behalf based on the patient’s expressed wishes when the patient is unable to communicate decisions. This surgery center respects and upholds those rights.

However, unlike in an acute care hospital setting, the surgery center does not routinely perform “high risk” procedures. The majority of procedures performed in this facility are considered to be of minimal risk. Of course, no surgery is without risk. You will discuss the specifics of your procedure with your physician who can answer your questions as to its risks, your expected recovery, and care after your surgery.

Therefore, it is our policy that if an adverse event occurs during your treatment at this facility we will initiate resuscitative or any other stabilizing measures and transfer you to an acute care hospital for further evaluation. At the acute care hospital, further treatment or withdrawal of treatment measures already begun will be ordered in accordance of your wishes, advance directive or health care power of attorney. Your agreement with this policy by your signature does not revoke or invalidate any current health care directive or health care power of attorney.

IF YOU DO NOT AGREE TO THIS POLICY, WE ARE PLEASED TO ASSIST YOU TO RESCHEDULE THE PROCEDURE.

* This is not a revocation of Advance Directives or Medical Powers of Attorney. If you have an Advance Directive, Living Will or Healthcare Power of Attorney, please provide Peachtree Orthopaedic Surgery Center a copy on the day of surgery. If you do not, information can be provided to you upon your request.

Patients Rights. As a patient you have the right to:

• Be informed of rights (both verbally and in writing) as a patient (or patient’s representative) prior to, or when discontinuing, the provision of care. A list of these rights shall be posted within the surgery center so that such rights may be read by all patients.
• Exercise these rights without regard to age, race, color, national origin, disability, sex or cultural, economic, education, or religious background or the source of payment for care given.
• Formulate advance directives regarding patient’s healthcare, and have surgery center staff and practitioners who provide care in the surgery center comply with these directives (to the extent provided by state laws and regulations).
• Be treated with dignity and receive considerate and respectful care provided in a safe environment free from all forms of abuse, neglect or harassment.
• Remain free from seclusion or restraints of any form that are not medically necessary.
• Expect reasonable safety while in the surgery center.
• The name of the physician and staff who will be providing care and the name and professional relationships of other physicians and non-physicians who will participate in care.
• Receive appropriate information regarding provider credentialing.
• Receive as much information about any proposed treatment or procedure as needed in order to give informed consent or to refuse this course of treatment. Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risks involved in this treatment, alternate course of treatment or non-treatment and the risks involved in each in terms the patient can understand. The surgery center does not acknowledge DNR (Do Not Resuscitate) orders on any patient in this surgery center.
• The provision of language assistance services will be provided to the patient at no charge when needed/requested (i.e. sign language interpreter, large print, oral language translation services, etc.). (Outlined in detail in Limited English Proficiency, Speech or Hearing Impaired Patients Policy.)
• Participate actively in decisions regarding medical care. To the extent permitted by law, this includes the right to request and/or refuse treatment.
• Express a complaint regarding care or any violation of your rights without being subjected to discrimination or reprisal.
• Change providers if desired, either within Peachtree Orthopaedic Surgery Center or another provider of the patient’s choice.
• Full disclosure of the privacy policy and full consideration of privacy concerning the medical care program. Confidential treatment of case discussion, consultation, examination and treatment, and all communications and records pertaining to patient’s care at the Peachtree Orthopaedic Surgery Center. The patient has the right to be advised as to the reason for the presence of any individual involved in the patient’s healthcare. The patient’s written permission shall be obtained before medical records can be made available to anyone not directly concerned with patient’s care.
• Access information contained in patient’s medical records within a reasonable time frame in accordance with state/federal laws and regulations.
• Reasonable responses to any reasonable requests made for service.
• Leave Peachtree Orthopaedic Surgery Center even against the advice of the attending physician.
• Reasonable continuity of care.
• Be informed by the attending physician or designee of the continuing health care requirements following discharge.
• Obtain information before scheduled surgery about payment requirements of the bill, regardless of source of payment. Examine and receive an explanation of the bill regardless of source of payment.
• If eligible for Medicare, to know upon request and in advance of treatment whether a healthcare provider or facility accepts the Medicare assignment rate.
• Be advised if physician/Peachtree Orthopaedic Surgery Center proposes to engage in or perform human experimentation affecting the care or treatment. The patient has the right to refuse to participate in such research projects or clinical trials.

It is the PATIENT’S responsibility to:

• Provide accurate and complete information about present complaint, past illnesses, hospitalizations, any medications, including over-the-counter products and dietary supplements and any allergies or sensitivities, and other matters related to your health status.
• Make it known whether course of treatment and what is expected of the patient is clearly understood.
• To follow the treatment plan prescribed by the physician, including the instructions of nurses and other health professionals, the patient upon admission inform the staff if pre-operative instructions have not been followed.
• Provide a responsible adult to transport the patient home from the ASC and remain with the patient for 24 hours, appropriate to the medications and/or anesthesia to be given according to post-operative instructions.
• To follow the post-operative instructions given by the physician(s) and/or nurses. This includes instruction regarding post-operative appointments.
• To contact the physician if any complication occurs.
• Accept responsibility for any actions resulting from the refusal to follow treatment or physician’s orders.
• Inform the physician about any living will, medical power of attorney, or other directive that could affect the patient’s care.
• To provide financial and/or insurance information regarding who will be responsible for the bill including current address and authorized contact information.
• Accept and ensure that the financial obligations of care are fulfilled as promptly as possible.
• Follow Peachtree Orthopaedic Surgery Center policies and procedures.
• Be considerate of the rights of other patients and Peachtree Orthopaedic Surgery Center personnel.
• Be respectful of personal property and that of other persons in the Peachtree Orthopaedic Surgery Center.

Peachtree Orthopaedic Surgery Center strives to provide excellent patient care and service. If you should have a concern or complaint, please tell us so we can work to satisfy your needs. Ask to speak to the ASC Nurse Manager.

For Grievance Contact:
Peachtree Orthopaedic Surgery Center at Perimeter
ASC Nurse Manager: Cynthia L. Hicks, RN
Phone: 404-350-2450, Ext 1767

For Grievance Contact:
Peachtree Orthopaedic Surgery Center at Piedmont
ASC Nurse Manager: Judith Randolph, RN
Phone: 404-425-1087, Ext 115

For Grievance Contact:
Peachtree Orthopaedic Surgery Center North
ASC Nurse Manager: Jeannette Faria, RN
Phone: 404-425-1500, Ext 2602

Office of Medicare Beneficiary Ombudsman:
www.cms.hhs.gov/center/ombudsman.asp
1-800-medicare (800-633-4227)

AAAHC Website:
aaahc.org/contact-us/submit-concerns-about-an-organization
Email: complaints@aaahc.org or Phone: 847-853-6060

Healthcare Facility Regulation Division
Two Peachtree St., NW
31st Floor
Atlanta, Georgia 30303
Phone: 800-878-6442
www.ors.dhr.georgia.gov